Terms

Shipping 

Domestic Shipping

Flat Rate (Standard) (3-4 business days after fulfillment)

Express (1-3 business days after fulfillment)

Overnight (1 business day after fulfillment)

 

International Shipping -

Flat Rate (Standard) (5-20 business days after fulfillment)

Standard DDP (3-5 business days after fulfillment) Canada Only

Express (1-3 business days after fulfillment)

Express shipments to Europe require a contact phone number. Make sure you add the phone number during check out.

Return Policy

If you don't like it, send it back to the address on the delivery slip. 

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product is received. For packages lost in transit, all claims must be submitted no more than 14 days after the estimated delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at pinksickandcompany@gmail.com. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at pinksickandcompany@gmail.com.

 

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Using this Site

Please use a standards-compliant web browser such as Chrome, Firefox or Safari 

Terms of Use

By using our website, you agree to the Terms of Use. We may change or update these terms so please check this page regularly. We do not represent or warrant that the information on our web site is accurate, complete, or current. This includes pricing and availability information. We reserve the right to correct any errors or omissions, and to change or update information at any time without prior notice.

Copyright & Trademarks

All content of our website including text, graphics, logos, button icons, images, and software, is property of Pinksick & Company., Ltd. and is protected by United States and international copyright laws. All trademarks included on this site are the property of Pinksick and Company., Ltd. unless otherwise noted. You may electronically copy and print hard copies of pages from this web site solely for personal, non-commercial purposes related to placing an order or shopping with Pinksick and Company. Any other use of our web site, including reproduction and internet links, is strictly prohibited without our prior written permission.

Secure Processing

pinksickandcompany.com uses secure processing called SSL Encryption Technology, which is the industry standard. SSL (Secure Sockets Layer) is a protocol developed for the transmission of private information over the internet. SSL uses a private key to encrypt your data, including your credit card information, so that it cannot be read while being transferred over the internet.

Privacy

pinksickandcompany.com respects our customer's account information as private and confidential information and will not share it with any outside organizations or individuals unless we have a good faith belief that disclosure of such information is necessary to satisfy any applicable law, regulation, legal process or enforceable governmental request. Your information is secured and encrypted with the Secure Socket Layer Software.